I’ve just received an e-mail from a marketer whose products I buy on a regular basis.

His products are software tools which are of value for Internet marketers. The particular product he’s promoting in this e-mail is one called SmartDD V3. under normal circumstances I would have sent out a promotional e-mail myself, as an affiliate, but Frank is restricting the sale to 50 units in total and he has already e-mailed his subscriber base so I don’t expect any units to be left by the time this post is published. You can, however, see the post, if you wish, at this address: www.vendiva.com/xxx

Sorry! Frank’s pulled the page as at 12th March.

If the page is still there I would certainly recommend that you pick up a copy at this discounted price, particularly because version 4 is due to be released fairly soon and Frank’s usual tactic is to give free upgrades, or at the very least to give an extremely heavily discounted price for the upgrade. Version 4 will have full membership capabilities, which meansyou can use it for selling on eBay, running a shopping cart,protecting your digital downloads, running a physical product (CD/DVD) business and running a recurring income membership site. To call it full-featured is an understatement.

I seem to collect software scripts like most people collect collectable items and I have probably five or six membership scripts, which range in price from free to over $1000. Frank’s membership script is one I have been looking forward to, but I had no idea what sort of features would be in it. Well, he’s now let the cat out of the bag by mentioning that he is already using the script himself on a particular membership site he runs. I am a member of that site so now I know how it operates. Having seen it in action and used it as a member I’m excited at the prospect of getting my hands on the script.

For anyone who is thinking about running an online business, whether you intend to sell digital products, physical CD/DVDs, or memberships, Smart DD V4 will be an exciting script to help you do it more easily and efficiently. I’d strongly recommend you get hold of a copy of it, even if you have to pay full price for it. And if you can get hold of a copy of Version 3 at the discounted price of just $27 it’s a steal. It might already have sold out, but take a look here, just in case it hasn’t.

By the way, there’s an upsell one-time-offer after you buy. He’s offering Ticket Deskpro and Adspurt for $20. I have both them of them (you can see TicketDesk Pro in action at my support desk) and I’d recommend getting them while they’re cheap, too. Adspurt in particular is a clever way to make more money by automatically linking to keywords in your site. If you have a self-hosted WordPress blog it’s ideal for monetizing content you might otherwise not make a penny on. If you use any kind of auto-building on your blogs (I may have an announcement on that myself in the next few days) it’s ideal for adding to your revenue easily, quickly and on auto-pilot. If I sound like a fan of Frank’s products, it’s because I am. I’ve paid real money for them and I use them myself, so I know how they work.

And they do work!

P.S. By the time this is published there’s a serious chance that the 50 discounted copies will be sold out, but I thought I’m mention it just in case anyone gets chance to pick one up. If you miss out, I apologize in advance! I wanted to let everyone know as soon as I could, but 50 copies is very limited. Smart DD is also much more powerful than the DiscMojo software I mentioned yesterday, but you know what? Since DiscMojo is currently free it’s worth getting hold of a copy anyway. It never hurts to have more than one tool in your toolbag.

Related posts:

1. Customer Service
2. Delavo and Butterfly Marketing

I’ve had an experience recently that has made me re-define the whole question of excellent customer service.

A marketer whose products I normally buy sent out a mailer promoting a sale of a product I already bought from him. He also hinted that there was a great product available as an OTO at a stunning price. Naturally I was curious because he didn’t mention what the offer was. The only way to find out was to buy the front-end offer.

His products have always proved worth having. I think I have them all now, so I didn’t need the front-end product again, but it was worth it to me to find out what his OTO was. Turned out it really was a superb offer on a piece of software that can

automate most of your internet marketing, including integration with Kunaki, if you want to offer CD or DVD products.

Unfortunately for me, I had bought the very same product some months before. It’s an unlimited license so I don’t need a second copy. Frankly, for me, it was worth the $7 on the front-end product to find out what the OTO was. In fact I already own and use the OTO software to sell physical CDs that give me access to a whole different marketplace. It works like a dream and quite honestly I just forget it’s there.

Here’s where the re-definition of customer service comes in. I got an email from the marketer a while later. He asked me whether I wanted a refund since I already had a licence to the software. How’s that for good customer service? He pro-actively checked with me to see whether there I had made some mistake and offered to rectify it.

There are 2 things going on here that are important. The first is that his offers are genuine offers so I had no hesitation in buying to find out about that famous OTO. I knew it would be something great and I knew it would be a great price. On both counts I was right.

The second is that  in going the extra mile with me, by contacting me about a possible refund, he’s just virtually guaranteed I’ll continue to buy everything he puts out. I might as well give him the password to my PayPal account and tell him to just charge it whenever he launches a product!

There were several steps employed to gain my custom and – more importantly – my word of mouth advertising.

1. Offer good, solid products
2. Ask a fair price
3. Deliver what you say you will
4. Pique the customer’s interest
5. Make a limited offer genuinely limited. If it’s just a ploy, people see through it and don’t like it. Ever seen those phoney “buy before midnight” messages on those cheesy salespages?

Because he’s given me good value and good products I’m giving my friend something valuable in return – word-of-mouth recommendation. He has a limited time offer on a great Nickel Script, just $7. It’s like the $7 Secrets scripts with a boost and when you’ve bought that you get the chance to buy an incredibly powerful internet marketing script. I’ll tell you now that the offer price is just $20, way below market value.

If anyone buys from my link here I’ll offer free installation of the OTO software on 1 domain. Check out the deal from Frank Haywood now.

, customer service

Related posts:

1. Give It Away
2. Smart DD
3. Giveaway Fever